Best Cell Phone Repair Services in Albany, New York. "Can you hear me now?" Click Here to Call 518-621-4971
The Story of Albany Cell Phone Repairs
Albany Cell Phone Repair has been repairing cell phones for a really, really, really long time. In that really, really, really long time we have learned a ton about repairing cell phones and servicing our customers.
At Albany Cell Phone Repair we are not afraid to stand out. No sloppy, lethargic, know-it-all lurking in the corner here. Albany Cell Phone Repair realizes that we need to earn your business. Our staff is professional, tidy, and responsive and looks forward to servicing your needs.
How do we compare with other cell phone repair companies in Albany.
We only service cell phones. No waiting for "that guy" that is the one that fixes all electronic devices. We do a lot of work to make the process seem fast and easy. We do constant analysis on part usage so that we will have the part that you need when you need it. We are continuously enhancing our processes to ensure that we are effectively communicated the scope of work, the cost and the amount of time needed for the repair.
If at anytime we see that our cost is going to exceed our estimate, we will contact you to make sure that you still want to continue with the repairs. While we are still a bit Geeky and a bit introverted, we will over communicate with you to make sure we are constantly exceeding your expectations.
Services include diagnosis and addressing any of the damaged parts whether they be man made or acts of nature (water). We can repair or replace any of these components of the cell phone:
What are you waiting for? The phones are not going to fix themselves!
Many times our culture says to find it cheaper. We also know cheaper does not mean better or faster. Many times fast and better are going in opposite directions. So if you are just going down the phone list trying to get pricing, do it only so that you understand the market. In terms of where you take the phone that should be based on working with a company that this is a major part of their business that they are staffed to handle and have a ready inventory of parts. Certain phones are just too expensive to expect to have a perpetual inventory on items like replacement screens, You do however, want someone that will diagnose the problem. If a technician is going to look at the phone, he should get paid for this. If he does not, the chances are that they will have to recover that time in other add on fees. You want to work with someone that is honest and will tell you upfront that there is a diagnostic. After the diagnostic, you will find out whether they can fix it or not. Without the diagnostic, they could burn hours not fixing it and billing you for that time.
Better is better than cheaper. Cheaper always has its negatives. Is it really cheaper or does the cell phone perform poorly or were there additional charges that no longer made it the cheapest. To prevent the bait and switch, find someone who has been doing cell phone repairs for years and that insist on a diagnostic. All companies should be able to give a cost of parts or potential order of magnitude for a repair based on your description. But until a technicians looks at what is actually wrong with it or what else is wrong with it, it is only a guess.
As an organization we focus on providing the best possible service and be as transparent as possible as to all charges. When you choose an organization that is the cheapest and that is their mission to be cheaper than everyone else, then everything will come down to cutting cost and that means spending less time on the phone or using less expensive technicians to work on the phone. If you are look for the best service and want assurance that it will work after the repair, do not go to companies that are driven to give you the lowest possible price. The only way to do that is cheaper overhead, cheaper labor and cheaper parts. None of those give anyone the assurance that it will be done right the first time and not that it will be actually cheaper if the cell phone has to be sent back into get fixed after it has already been “fixed”
The range of part options get lead to challenging discernment in terms of what products are better. The only way to know for sure is to compare part A against past B on the bench. The quality in these products can range dramatically. It is safe to assume if one of the options is much less than the competitor, then it is likely of much lower quality.
When we use specific parts it is so we can provide low price, while at the same time make sure that we have a return policy that brings assurance to our customers. We use leading industry parts so that we can bring fair value and transparency to our customers. This align with our values and hopefully is line with how you want to partner with us.